FAQs

Welcome to Surfside Sustainable Seafood:

Central Virginia’s first seafood delivery service for all your weekend needs!


Where is it sourced?

Virginia is not only one of the best places on the east coast to harvest local seafood; it is also one of the best places on the east coast to source seafood from around the world.  At Surfside we take humble pride in serving as your direct connect to a vast array of seafood offerings, all sourced solely from Virginia’s finest watermen and reputable wholesale distributors from Hampton Roads and the Chesapeake Bay. 

You are supporting a network of independent, Virginia-based, family-owned businesses.  We offer you the freshest seafood, sourced as close to us as possible, utilizing sustainable practices to both harvest and deliver it to you as efficiently as possible.

How is it faster & fresher?

The difference with Surfside is that your seafood comes direct – less people have handled your food, and it hasn’t sat in a store or restaurant waiting for someone to buy it!  At Surfside we send our Serv-Safe certified manager to source, receive, and inspect your products before deliver them to you.  We ensure all of our products meet our strict quality standards. Our suppliers do all the processing and packaging, we inspect it and immediately deliver.

 

What’s a pre-order?

Since the availability and cost of fresh seafood is constantly changing we take pre-orders each week, Thursdays through Wednesdays, for the following Thursday/Friday delivery schedule.  Sometimes a shipment comes in at the docks that doesn’t meet expectations, other times the weather doesn’t permit harvesting. 

 

How does payment work?

Our customers may pay by cash, PayPal, Square or Venmo. We calculate final costs and accept payment for all orders at the time of delivery.

 

How are my by-the-pound seafood costs calculated?

Many of our fresh fish products are priced by the pound, but since we don’t know the final weights until Thursday when our suppliers cut and portion your products we are unable to give the exact prices for those products until processing day. Furthermore, various fish range anywhere from 1 to 100 lbs, so cutting small pieces to exact weights is very challenging for our suppliers, who are usually just cutting full fillets for bulk wholesale.

For this reason we reserve a 1 Lb margin of error on all by-the-pound products, and we only charge according to exact weight.  We calculate final costs and accept payment for all orders at the time of delivery.

 

How does delivery work?

Place your weekly pre-order by Wednesday for delivery Thursday or Friday! Thursday through Wednesday we take pre-orders from our customers and get them processed by our suppliers Thursday morning, then deliver orders Thursday afternoon and Friday.  We calculate final costs and accept payment for all orders at the time of delivery.

 

Where does Surfside deliver?

We currently deliver to the following locations in Central Virginia: Richmond, Henrico, Rockville/ Oilville/ Goochland/ Gum Spring, Louisa/ Lake Monticello/ Zion Crossroads/ Stonegate/ Spring Creek, Keswick/ Glenmore/ Shadwell, Charlottesville, Ivy, Earlysville, Crozet, Afton, Nellysford, Wintergreen, North Garden, Lovingston, Arrington, Colleen, Amherst, Madison Heights, Lynchburg, Forest, Bedford, Huddleston, and Smith Mountain Lake. 

 

Free Contact-less Curbside Pickup

It is possible that delivery times may vary based on boats, weather, traffic, and quantity of deliveries each week.  If the delivery time changes we will do our absolute best to communicate with you ASAP to ensure we successfully deliver your products.

As a last resort Surfside Sustainable Seafood LLC reserves the right to refuse service or cancel orders and issue full refunds for circumstances that may occur out of our control, safety-related for our customers and/or employees, or as we deem necessary and by our own discretion.   

Contact-less Home Delivery 

Our delivery radius is 10 miles either side of I-64 from Richmond to Charlottesville, Route 29 South from Charlottesville to Lynchburg, down 460 and 221 to Smith Mountain Lake. We charge $1 per mile. Free delivery on all orders over $100 within this 10 mile range. Add $1 per mile for delivery beyond the 10 mile radius.

As a last resort Surfside Sustainable Seafood LLC reserves the right to cancel orders and issue full refunds for circumstances that may occur out of our control, safety-related for our customers and/or employees, or as we deem necessary and by our own discretion.